How does our team guarantee after-sales service

The after-sales service has been troubling many customers for a long time. It becomes a important selection factor whether they will choose kitchen equipment from China or not. For this reason, our company promises a great guarantee after-sales clause to all customers who choose INEO and GFD. So, anyone who want to purchase our kitchen equipment and design the whole kitchen project without any worries from now on.

Frequently Asked Questions(FAQ) of WARRANTY PERIOD

Q: What is your warranty period?

A: The warranty period is 12 months from delivery date (Normal use).

Q: What is the procedure to make a after-sales?

A: Our company always attaches great importance to the after-sales aspects, our special after-sales department, providing 24/7 and lifelong online technical support. When there is a problem with the product, All you need to do is to contact our salesperson or send an email directly to aftersale@cnineo.com. Our after-sales engineers will help you to solve the problem immediately.

Q: What are your warranty terms?

A: Our warranty agreement include warranty terms and warranty process. Our product warranty period is 12 months from the delivery date (Normal use). Each product has a strict production audit process and double confirmation. Each equipment will also be 48 hours of operation, as well as anti-leakage, anti-air leakage, water leakage and other tests.

Q: How to calculate the cost when the product appears maintenance?

A: Now, there are two scenarios:

1. During the warranty period, if the product is defective due to its own after-sales problems, we will provide free parts and bear the shipping cost if it can be repaired. If the product defects can not be repaired, we can replace the entire product for free or return the payment for you.

2. If the product is out of warranty, we will still provide free online technical support for your product for lifelong time. You only need to contact us via aftersale@cnineo.com and take charge of the product parts and shipping costs. Our after-sales team will arrange after-sale service for you as soon as possible.

Q: How to solve the problem after the product/equipment has gone wrong?

A: Generally, only the replacement parts are needed to solve the problem.You just need to provide 3 pieces of information: product nameplate photo, problem description and related photos and videos. Our after-sales service department will immediately contact you and help solve problems.

Q: How long does it take to solve after-sales problems?

A: Regular parts can be sent within 24 hours from China warehouse.Some parts need to be ordered from the manufacturer and can be sent within 5 working days. In order to save your time, for some internationally recognized universal parts, we will provide the technical parameters of the parts, you can also buy locally. In addition, we also provide remote maintenance guidance to solve after-sales problems.

Our guarantee

When there is a problem with the product, All you need to do is to send an email directly to aftersale@cnineo.com. Our after-sales engineers will help you to solve the problem immediately.

According to our after-sales feedback, our customer satisfaction rate reaches more than 98%, among which many customers feedback that the product is still running very well after been used for more than 6 years. And even some customers feedback that the equipment used for more than 10 years to replace some parts are still running well.

Our company has 15 years of experience and is very experienced in dealing with all equipment problems. We often have customers send us thank you letters or videos. Many customers are satisfied with our after-sales service.

Keywords: after-sales service

Originally published 08 Sep 2022, updated 08 Sep 2022.